Frequently Asked Questions

Most major carpet manufacturers require professional hot water extraction cleaning every 12 to 18 months to keep their warranties active. For households with pets, children, smokers, or allergy sufferers, we recommend cleaning every 6 to 9 months to keep air quality high and prevent traffic lanes from wearing down prematurely.

Yes, our technicians happily move light furniture—such as chairs, coffee tables, and small side tables—as part of our standard service and replace them with protective pads. For safety and liability reasons, we do not move heavy or high-risk items like pianos, large beds, china cabinets, electronic entertainment centers, or dressers packed with belongings.

Yes! We carry a full arsenal of specialty spotting agents and utilize heat-transfer methods to lift stubborn stains like red wine, coffee, pet urine, ink, wax, and makeup. While no company can guarantee 100% removal (since some chemicals permanently dye carpet fibers), we boast a 95%+ success rate in restoring heavily stained carpets.

A standard appointment for three bedrooms and a hallway takes approximately 1.5 to 2 hours. If you add specialty services like upholstery care, tile scrubbing, or air duct cleaning, the job can take anywhere from 3 to 5 hours. We will always provide a clear time estimate when you book.

Absolutely. We are trained and certified to clean wool, silk, cotton, synthetic, and oriental area rugs. We inspect each rug's fibers and dyes first to determine whether to use specialized low-pH wet cleaning or dry cleaning techniques to prevent color bleeding or fiber shrinkage.

Hot water extraction is the gold standard recommended by the world's largest carpet manufacturers (like Shaw and Mohawk) for synthetic carpets (nylon, polyester, triexta) and wool blends. For specialty organic fibers like sisal, jute, or certain delicate silks, we utilize specialized low-moisture dry-compound cleaning.

Carpet protection applies an invisible, molecular-level barrier over fibers that repels oil and water-based liquids. This prevents spills from immediately soaking into the fibers, giving you time to blot them up before they turn into permanent stains. We highly recommend it for high-traffic zones and homes with children or pets.

In most cases, yes. We apply concentrated steam and use professional carpet grooming rakes to expand and lift the compressed fibers. While severe, multi-year compression can damage the backing and take time to relax, our process always yields a substantial improvement.

Yes, we provide full-service carpet repairs. This includes power-stretching to eliminate dangerous bumps, ripples, and wrinkles, patching burned or permanently stained spots with spare carpet remnants, and repairing damaged transition seams where carpet joins tile or wood.

Grout is highly porous and acts like a sponge, absorbing dirty mop water, cooking grease, and bacteria. Over time, this darkens grout lines and creates stubborn odors that normal mopping cannot touch. We use targeted alkaline pre-treatments, high-pressure hot water extraction, and enclosed vacuum extraction to pull deep-seated grime out of your floors, sanitizing them completely.

The tile surfaces dry almost instantly due to our high-suction truck-mounted extraction vacuums. Grout lines, being porous, take slightly longer but are dry to the touch within 30 to 45 minutes. We recommend waiting 24 hours to scrub the floor if a grout sealant was applied.

Grout sealing applies a protective barrier that fills the microscopic pores of the grout. This prevents liquids, spills, and dirt from penetrating and staining the grout lines. It makes your routine mopping far more effective and keeps your floors looking fresh much longer. We offer both clear sealants and color sealants.

Yes! We clean colored grout safely using neutral-pH solutions. If your grout is permanently stained or you want to refresh its appearance, we offer grout color sealing (grout staining). This process applies a durable, colored epoxy layer over the grout lines, restoring a uniform, stain-resistant finish.

We clean ceramic, porcelain, slate, travertine, marble, limestone, granite, and polished concrete. We carefully adjust our pressure levels and cleaning solutions based on the stone type to prevent scratching, etching, or damage to natural sealers.

LVP and laminate floors require a delicate balance because excess water can seep into the joints and cause swelling. We use high-speed scrubbing machines with soft pads and neutral-pH cleaner, utilizing minimal water and extracting it immediately to remove dirt and film safely.

Over time, air ducts accumulate dust, skin cells, pet dander, pollen, mold spores, and construction debris. When your heating and cooling runs, these particles circulate throughout your home. Cleaning your ducts removes allergens, reduces dust buildup on furniture, and improves system airflow, which lowers energy bills.

Signs include: dust accumulating quickly on furniture shortly after cleaning, dark shadows or dust rings around vent covers, musty smells when the blower starts, rising utility bills, and unexplained allergy symptoms or breathing irritation while indoors.

A thorough air duct cleaning takes between 3 to 5 hours. We place your entire duct system under negative pressure using a powerful HEPA-filtered vacuum collector. Then, we use rotary brushes and air whips in each duct line to dislodge and pull all contaminants directly to our containment unit.

Not at all. Because we hook up our powerful collection unit to the main trunk line, the system is kept under a continuous vacuum. Any dust dislodged in the ducts is immediately pulled out of your home. Our technicians wear shoe covers, put down drop cloths, and sanitize your vents before leaving.

We recommend professional dryer vent cleaning at least once a year. If you have a large family or run multiple dryer loads daily, cleaning it every 6 to 9 months is ideal. Regular cleaning prevents lint fires and maintains your dryer's heating efficiency.

Look out for: clothes taking more than one cycle to dry completely, the dryer body feeling extremely hot to the touch, a musty odor on your clothes, lint collecting on the floor or wall behind the dryer, or the outside exhaust vent flap failing to open when the machine is running.

Yes! Every cleaning solution we use is EPA-certified, non-toxic, and biodegradable. We prioritize safe, green formulations that are tough on dirt and grease but completely harmless for children, pets, and individuals with respiratory sensitivities or severe allergies.

Yes. Carpets, rugs, and fabric upholstery act as giant air filters, trapping pollen, dust mites, pet dander, and outdoor pollutants. Once these fibers are saturated, allergens are kicked back into the air with every footstep. Our hot water extraction resets these filters, drastically reducing airborne allergens.

We offer an EPA-registered hospital-grade sanitizer treatment as an add-on. This sanitizer penetrates deep into the fibers, killing 99.9% of bacteria, viruses, allergens, and mold spores. We highly recommend it for homes with pets, small children, or recent illness.

Yes, we use eco-certified, phosphate-free cleaning agents that break down naturally without harming the environment. We believe in protecting both your home's indoor environment and the wider Las Vegas desert community.

Our pricing is transparent and based on the number of areas and total square footage. Most residential carpet cleaning projects range between $120 and $280. We provide instant, upfront estimates with absolutely no high-pressure in-home sales pitches or hidden fees.

Never. The price we quote is the price you pay. We do not charge extra for waste disposal, fuel, water usage, or travel within our service areas in the Las Vegas Valley (including Summerlin, Henderson, Mesquite, and Laughlin).

You can use our online estimator for a fast quote in under 60 seconds, or you can call us directly at (702) 313-3300 to speak with a customer care representative who can schedule your appointment immediately.

If you are not completely thrilled with your cleaning, contact us within 24 hours of your service. We will return to your home at no charge to re-clean the areas and make it perfect. That is the Immaculate promise.

Yes, we offer 24/7 emergency water extraction and flood mitigation services. If you have a pipe burst or sudden water leak, call us immediately at (702) 313-3300 to prevent structural damage and mold growth.

We request at least 24 hours' notice if you need to cancel or reschedule your cleaning appointment. This allows us to re-assign our technician teams to other customers on our waiting list. We do not charge a fee for reschedules made with 24 hours' notice.