Privacy Policy

1. Overview

At Immaculate Carpet Care, your privacy is our absolute priority. This Privacy Policy details how we collect, use, protect, and disclose your personal information when you use our website, contact forms, or book our premium restoration and cleaning services.

2. Information We Collect

We collect information that you directly provide to us, including:

• Contact Details: Your name, phone number, email address, and physical property address when you fill out contact or booking forms.
• Service Details: Information about the type of cleaning or restoration you need, room dimensions, insurance carrier name, and claim notes.
• Usage Data: Anonymous browsing metrics, IP address, and cookie tokens to help improve site loading speed and layout responsiveness.

3. How We Use Your Information

We use the collected information to provide, coordinate, secure our services, and communicate with you, specifically:

• To schedule service appointments and dispatch technicians to your property.
• To compile digital estimates, moisture maps, and water damage reports.
• To bill your insurance carrier directly under our Claim Support system.
• To reply to your questions, support requests, and send booking updates.
• To contact you via SMS, email, and phone calls with service updates, promotional offers, and marketing after you submit a form.

4. Data Protection & Retention

We implement industry-standard secure server configurations, SSL data encryption, and access controls to ensure your physical addresses, phone numbers, and names are fully protected. We never sell, rent, or trade customer information to third-party marketing networks.

5. Third-Party Services

We may utilize certified third-party service partners to handle payments or support operations (such as email servers, Google Maps integrations, or analytical metrics). These entities are legally required to manage your data strictly in accordance with privacy laws and our standards.

6. Your Privacy Rights & Opt-Out

You have the right to request a copy of the personal information we hold about you, request corrections, or ask for the deletion of your contact information from our active records. To request any updates, please reach out to us using the contact details below.

Marketing Opt-Out:You may opt-out of marketing communications at any time. For emails, click the "unsubscribe" link. For SMS messages, reply "STOP" at any time.

7. Nevada Privacy Rights

Under Nevada law (SB 220), Nevada residents have the right to opt-out of the sale of certain covered personal information to third parties. While Immaculate Carpet Care does not sell your personal information, you may submit a request to opt-out of any future sales by contacting us using the details below.

8. Contact Us

If you have any questions, feedback, or concerns regarding our handling of your private data, please contact us at:

Immaculate Carpet Care
Las Vegas, NV
Phone: 702-313-3300
Email: contact@immaculatecarpetcare.com